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What levels do you offer?

HostArmor™ offers full tech support on 3 distinct levels: Tier 1, Tier 2, and Tier 3

While we do our absolutely best to support every part of your website, we cannot support 3rd-party web development or software support for unmanaged servers. Please review what we offer for free with your membership!

Support levels are entirely determined by what the issue is. We assign ticket priorities to determine where it is a tier 1, 2, or 3 issue. These priorities can change as new information is revealed about what issue you might be encountering.

Our average support response time is:


Support Tiers & Contacts

Tier 1 support covers all intial inquiries, from billing issues to spam management.

Tier 2 support handles tech support issues for shared hosting and basic dedicated server support.

Tier 3 is inaccessible to clients, but involves direct communication with the datacenters and server issues.

Open A Ticket
The best way to receive support. Tickets are carefully reviewed and assigned in a status queue.

Send An Email
For non-account changes, email is a great way to send in your general support question.

Call Support
Emergency requests can be left as a voicemail for our upper-level management team.

Frequently Asked Questions

Do I even need a website?

Yes, people expect your business (or self) to have a website, just like they expect you to have a working phone number. There are billions of Internet users, without a website, you have no virtual storefront.

What if I know nothing about hosting?

That's alright, we're here to help! Often people who need hosting the most are because they don't have the technical skills required to run a complicated site; we make it easy and painless for you.

What is a domain?

A domain is simply the website address you give to people so they can easily visit your site. The domain for this site is www.hostarmor.com

How long does setup take?

Shared hosting is instant, dedicated servers within 24-48 hours, apps take 2-3 weeks, and websites can take as little as 1 week.

What is WordPress?

WordPress is a content management system (CMS) and, simply put, it lets you edit photos or text on your site without needing help from a web designer. Once it's set up, it's as easy as using a word processor or composing an email.

Are there hidden fees?

Nope! The price you see is the price you get. There may be add-ons, but you would have to include them in your order and will still get a total price. Fees are only charged for things like backup or domain recovery.