Yes, we need you to host your site with us, or move to our hosting, to complete the process. This is to make sure that your account is both secure and that we have easy access to your information for analysis.
If you are hacked again within 30 days, we will clean up the site for free. However, we will first ask that you take steps to protect your account access and computer security.
Our company is trusted by organizations all over the world to host, build, and maintain websites. A hack cleanup is just part of the skills we offer, and we want you to be able to regain your own customers' trust.
Keep your hosting account safe. Treat access as you would a personal bank account. With WordPress-based sites we can recommend using our ArmorPress™ add-on to prevent an attack in the first place.
We use a combination of both text editors (for reading the raw code) and a cloud-based malware scan. In addition, we take a careful look at Google's blacklist results to make sure we're cleaning it all up.
The cleanup process can take anywhere between a couple hours to a couple weeks depending on how badly your site has been damaged and how many files we may have to analyze.